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04 2012

4 Mobile Marketing Mistakes To Avoid

Posted in Mobile Marketing | 0 comments
Mobile Marketing

4 Mobile Marketing Mistakes To Avoid

Mobile marketing. Everyone wants to get in on it.  But while the interest and curiosity about mobile marketing is vast, many are very unconfident about how to put the right food forward.

This article outlines some classic rookie mobile marketingmistakes:

“1. Using Mobile to Share Non-Mobile Content

You’ve read all about how to use text messages and quick response (QR) codes to target customers while they’re out in the wild or even just sitting on their couch at home. And that’s great–until you use these techniques to send users to content that is anything but mobile friendly. Perhaps it’s a video their phone can’t download or the desktop version of your website, which takes too long to load and far too much scrolling to use on their device. These types of mistakes leave customers feeling frustrated and almost ensure they never again try to load your website from a mobile device. They’re also a waste of time and resources on your part if you’re creating campaigns that don’t work, let alone convert.

If you’re going to use text message marketing to offer a discount or present a call to action for someone to visit your site, make sure the page you’re sending them to is mobile friendly. Ensure it will load on their device and present them with the proper experience. Otherwise, you’re just spinning your wheels and their data plan.

2. Using QR Codes to Direct Customers Back to Your Site

For many of us, when we think “mobile marketing” we really think “QR codes.” A QR code is that barcode-like symbol that a user can scan with their smartphone to be taken to a page of your choosing. QR codes are great for sending users to mobile-friendly landing pages, informing them about specials and promotions, or providing an exclusive experience via their phone. When QR codes don’t work is when you use them to direct people back to your home page. Or, worse, when you try to put them in an email. (How do you scan a barcode while using your phone for email?)

If you’re going to invest in creating a QR code, don’t simply use the code to drive people back to your website. They could have gotten there on their own. Instead, pack that code with something valuable and unique. It could be an exclusive discount or special offer, time-sensitive information, an image they couldn’t get otherwise, a free download, etc. There has to be a “why” to make the experience worthwhile. Otherwise, you’re going to have a frustrated customer when they take the time to scan your QR code only to be given the same experience they receive every day.

3. Missing a Chance for Better Targeting

You can bet that not all of your customers are going to feel comfortable giving you access to their phone and opting into a mobile marketing campaign. And you know what? That’s OK, because it means you’ll be able to target your marketing to the type of user who is OK with a more personal interaction. To really leverage mobile marketing, find out more about the demographics of the people who do opt into this service and adapt your campaigns to specifically address them. This may including knowing what kind of offers they’re most interested in, the products they buy most, the price point they stay within, the types of deals they respond to, etc. If you don’t know offhand (and why would you?), your analytics will be able to give you this information.

As with anything, if you want customers to do something, you need to give them a reason. People will be more likely to sign up if you send them special discounts and offers that have been hand-crafted for them.

4. Not Optimizing Your Mobile Website

The mobile version of your website should be more than just a shrunken version of what your site looks like on a desktop computer. It should be optimized for a different experience and for a customer coming to you a different intent. We know that desktop users and users pulling you up via a mobile phone are coming for different purposes. They’re not just browsing on their phone; they’re on the hunt for specific information or content. For best performance, use your analytics to understand what your mobile users are after, the pages they request most often, and the mission they land on your site with. This will help you to optimize an experience that is relevant to their needs and that helps them achieve their goals faster. Give your mobile searchers what they want and very little noise.”

For the full, original article on mobile marketing.

Do you make any of these mobile marketing mistakes?  Or do you simply have questions about how to begin yourmobile marketing program?  We have some resources for you.  Click here to sign up for our exclusive video on mobile marketing.

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